HOW WE ARE MANAGING THE IMPACT OF COVID-19 AND HELPING OUR CUSTOMERS AND CLIENTS
The current Coronavirus pandemic is clearly having a huge impact on communities near and far. These are unprecedented times, certainly in the thirty six years S&N Lighting has been in business in Burnaby.
The situation is changing rapidly and S&N is first and foremost committed to the safety of our customers and staff. We are actively following guidelines issued by BC provincial health to help contain the COVID-19 outbreak.
These measures include close monitoring of our team with staff being required to work from home should there be any signs or risks of infection. Hand washing routines have also been increased and naturally we have increased the hygiene regime at the store in terms of cleaning, particularly of light switches, door handles, phones, computer keyboards and any items that could potentially be liable to the onward transmission of a virus.
Having undertaken a risk assessment, we have put in place contingency plans that allow us to operate on a ‘business as usual’ basis, subject to the following additional precautionary changes:
Showroom closed effective immediately.
We are available via phone and email for any of your lighting enquiries and needs from 10:00am to 4:00pm Monday to Saturday:
Store: 604 433 5533 email@example.com
Darsh Grewall: 604 518 2220 firstname.lastname@example.org
Suki Grewall: 604 833 2852 email@example.com
Charn Grewall: 604 729 0078 firstname.lastname@example.org
Free local delivery on orders over $100.
Our existing returns and exchange policy remains in place but we have now extended the window for returns to 30 days after purchase, subject to verbal confirmation via phone from a member of staff.
We are in constant communication with our distributors and suppliers and despite the current situation we are confident of fulfilling orders as per normal. We have always seen ourselves as part of the community and, should anyone require additional assistance during this time, we shall be pleased to try and help wherever possible.